Focusing on Expertise and Client Experience

Does the thought of creating superb client experiences with minimal resources get you excited? This episode hammers home the significance of expertise in the clinic gym hybrid model. It's not about the fancy equipment or high-tech facilities, but rather your knowledge and ability to prescribe specific exercises based on clinical findings. Josh will go through some ideas that may seem small, but can make a world of difference to your overall client experience.

“People want to be part of your movement, they want to be part of your business, they want to be part of the thing you're building.”– Dr. Josh Satterlee

Topics Covered Include

• How expertise triumphs over equipment in a clinic gym.
• Why understanding how to devise effective workouts with minimal equipment is crucial.
• Why viewing your facility from a rookie's perspective is beneficial in creating a welcoming environment.
• Why the experience offered in the gym matters more than the equipment.
• How creating effective workouts with minimal equipment demonstrates expertise.
• Why simply providing a designated area for coats and umbrellas can enhance the client experience.
• How setting up a charging station for phones can improve the client's gym experience.
• Why including clients in gym expansion can boost their sense of belonging and commitment.
• Reasons to have a basket of commonly forgotten items.
• Why it's important to provide a walkthrough for new gym members.
• How to conduct periodic events to maintain client interest and commitment.
• Why a gym can be built for as little as $500 with the right expertise.
• How the 100K rowing challenge contributed to enhancing client experience and gym culture.

Online Courses: https://clinicgymhybrid.com/online-courses