Leveraging Virtual Assistants for Practice Mastery with Dr. Julie Durnan

In this episode we’re welcoming Dr. Julie Durnan, CEO and Founder of Ginger Desk, to explain the transformative impact of virtual assistants in healthcare. We’ll hear about how Ginger Desk is streamlining clinic operations and enhancing patient care by training virtual assistants to handle administrative burdens, allowing clinicians to focus on delivering personalized patient experiences.

“If you don't have an assistant, then you are the assistant.” – Dr. Julie Durnan

Topics Covered Include

• Why leveraging digital assistants is so beneficial for modern medical practice success.
• How Dr. Durnan's innovation earned her the Innovate BC Women-Led Venture Prize.
• Why cost-cutting is just the beginning of virtual assistant benefits in healthcare.
• How Ginger Desk emerged as a solution to pandemic-induced operational challenges.
• How virtual assistants can significantly improve staff retention and patient experiences.
• Why systematic precision combined with personal care elevates healthcare services.
• Why creating unforgettable patient moments matters for practice growth.
• How Ginger Desk empowers clinicians to focus on direct patient care.
• Why meticulous procedures and systems are key to transforming good clinics into great ones.
• How virtual assistants enable scalability for practices at all professional stages.
• How virtual assistants help maintain a professional image for healthcare providers.
• Why best practices learned from various clinics enhance overall VA service efficiency.
• How VA services address labor challenges and high turnover in healthcare clinics.
• Why a well-documented system allows consistent delivery of high-quality service.

Ginger Desk: https://gingerdesk.com/

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